Services
Before introducing new technologies clients often ask us three important questions:
- What are the benefits to our business?
- How will it affect our organization?
- How can we be sure that we have chosen the most appropriate technology?
To answer these questions many engagements start with a consulting phase focussing on business requirements and business processes.
FuseIT has proven capabilities and experience in the following areas, particularly where these relate to delivering on-demand business services over the Internet. FuseIT can provide services to address and solve specific business or technology issues at competitive prices.
Taking a strategic rather than a tactical or reactive approach to information technology results in better long term outcomes. Often organizations operate disparate systems lacking integration and duplicating data. We work with our clients to define a rationalized and fused approach to technology customized to their needs.
Any technology solution bought or built will only be as good as the requirements statement driving product selection or software development. We analyse requirements from the perspective of all stakeholders to ensure an optimal business decision is made.
Optimal implementation of technology can only occur when solutions are applied appropriately to real world business processes. We work with our clients to review existing business processes with a view to discovering how these can be improved and better integrated through the use of technology.
There is almost always a large number of potential solutions to a set of requirements, many of which appear to be a good fit. We ensure optimal product selection through a disciplined approach comparing product and vendor characteristics to stated requirements.
Corporate web sites need to be more than a collection of static information pages. We deliver web sites able to be maintained by business owners, integrated with other technology systems, and containing functionality necessary to communicate and collaborate with customers and internal team members.
Web applications are secure web sites that customers access to perform some form of transaction. We know how to create highly performant sites that are secure and can scale to large numbers of concurrent users.
All web sites and web applications can be made better through a deliberate design process conducted with the business objective in mind. Design includes the graphical layout and also the dynamics of user interaction. Where required we supply training and technical documentation which also requires careful design to be effective.
Technology projects, especially those involving software development, benefit from a disciplined approach to project management. Our project managers are tasked to ensure on-time and on-budget solution delivery, maintaining an active communication with clients during the development process.
Without training new technology is often used poorly or not at all. We recommend training should quickly follow implementation, and have experience training trainers and end users personally, in groups and virtually over the Internet.